Our cancellation policy ensures fair terms for both tenants and landlords while maintaining flexibility.
December 30, 2024
At Lorcoproxhotel, we understand that plans can change. This cancellation policy outlines the terms and conditions for canceling bookings and the associated refund policies. Please review these terms carefully before making a reservation.
Full refund of any deposits or advance payments, minus a 5% administrative fee.
75% refund of any deposits or advance payments, minus a 10% administrative fee.
50% refund of any deposits or advance payments, minus a 15% administrative fee.
No refund of deposits or advance payments, except in exceptional circumstances.
We may offer full or partial refunds in the following exceptional circumstances, provided adequate documentation is supplied:
All cancellation requests must be submitted in writing via email to Lorcoprox@gmail.com or through our official contact channels. Verbal cancellations will not be accepted.
Refunds are processed within 14 business days after the cancellation request is approved. The refund will be made to the original payment method.
For exceptional circumstances, supporting documentation must be provided within 7 days of the cancellation request.
If a tenant fails to arrive on the scheduled move-in date without prior notification, the reservation will be considered a no-show, and all payments made will be forfeited.
For tenants who wish to terminate their lease early after moving in:
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or pandemics.
We reserve the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting on our website. Existing bookings will be subject to the policy in effect at the time of booking.
For any questions about our cancellation policy or to request a cancellation, please contact us:
Email: Lorcoprox@gmail.com
Phone: +27 123 456 789
Address: 130 Marshall Street, Johannesburg Central, Johannesburg, Gauteng, 2001